Quelques informations sur la future version de Dynamics CRM. En Anglais.
Microsoft Dynamics CRM 2016 – Delivering the Next Generation of Intelligent Customer Engagement
Microsoft Dynamics CRM is on a roll! We’ve just concluded a strong fiscal year with amazing growth and influencers are sitting up and taking notice with analyst reports and industry awards that confirm our market leadership. While the recognition and accolades are nice, what gets me most excited is the impact we are making on our customers – particularly in the area of productivity.
At Microsoft, we are committed to reinventing the way companies think about productivity and business processes and we build our CRM capabilities so they work seamlessly with productivity tools. Through our Sales Productivity solution (Dynamics CRM Online, Office 365 and Power BI) we are helping our customers achieve more. For example, O’Neal Steel, the largest privately owned metals service in the United States, leverages Dynamics CRM Online and Office365 for its salespeople so they can accurately track relationship building and flag prospective customers. The Sales productivity solution has enabled O’Neal Steel to manage customer relationships centrally, giving all employees access to complete, up-to-date information no matter where they are, using software that is familiar to them. With this increased productivity, they have seen lead conversion rates skyrocket from about 2 percent to 30 percent—resulting in consistently higher sales. Other businesses like Pyrotek, a privately owned, international organization specializing in high-temperature materials, and Kennametal, a leading material science and manufacturing company, are getting more done with our Sales Productivity solution.CRM